privacy policy

this privacy policy was last updated on july 6, 2015.


welcome to (the “website”) of wagamama Inc. (“we” and ”us”). this website is operated by us and has been created to provide information about our company and to provide other useful services to our website users (“you”, “your”). we are committed to protecting your privacy. we have developed this privacy policy to set forth our practices regarding information we collect from you, including personally identifiable information (“personal information”) and other information that is collected from website users.


this privacy policy should be read in conjunction with and is hereby incorporated by reference into the website’s terms and conditions of use (the “terms”) located here. please note that your access to and use of this website is also subject to the terms.


by using or accessing this website, you signify your consent to our collection, use and disclosure of your personal information in accordance with this privacy policy, as updated from time to time in accordance with section 6 below. if you do not agree with this privacy policy or the terms please do not use the website.

1. the information we collect and how we use it

you can visit the website without disclosing any of your personal information.

we collect personal information from you when you voluntarily provide such information, such as when you contact us with inquiries, respond to one of our surveys, register for access to or use certain services available through our Website. the types of personal information we collect through the website include, but are not limited to, your name, postal address, e-mail address, telephone number, and, when placing an order through the webshop area of the website, your credit or debit card number and expiry date. by voluntarily providing us with your personal information, you are consenting to our use of it accordance with this privacy policy.


we may use the information you provide in a variety of ways, including to:

• deal with your inquiries and requests;

• provide and personalize our services;

• compile your membership profile;

• maintain information as a reference tool or general resource;

• provide reservation or booking services;

• administer our sweepstakes, contests and promotions;

• carry out market research campaigns; and

• occasionally, with your permission, send marketing information to you, such as discount coupons, information about new menu options, etc.


our website uses technology, like cookies described in section 5 below, which automatically collects non-personally identifiable information and gathers statistics to make our website more useful to you and for other business purposes, including monitoring website usage and analyzing traffic patterns. we may also provide such information in aggregated and anonymous form to third parties.

we may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) act in urgent circumstances to protect the personal safety of users of the website or the public, (iv) protect against legal liability, or (v) protect the integrity of our website.

2. information security

we take reasonable steps to protect the personal information provided via the website from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. however, no internet or e-mail transmission is ever fully secure or error free. in particular, e-mail sent to or from this website may not be secure. therefore, you should take special care in deciding what information you send to us via e-mail. please keep this in mind when disclosing any personal information to us via the internet.

3. to whom will your information be disclosed?

we may share your personal information in various formats with:

• our employees;

• our affiliates;

• our group companies and their employees;

• successors in title to our business;

• third party consultants, contractors or other service providers who may access your personal information when providing services (including but not limited to IT support services) to us;

• other entities with your prior consent;

• auditors or contractors or other advisers auditing, assisting with or advising on any of our business purposes,
in any jurisdiction where we operate.
in addition, as described in section 1, we may disclose aggregated and anonymous statistical information to various third parties.

4. access to information

if at any time, you would like to correct the personal information we have about you or if you would like to change your preferences for contacts from us or on behalf of our business partners, please contact us at the e-mail or postal address specified below. we will take reasonable steps to change or correct your personal information in our possession that you have previously submitted via this website.

5. cookies

pieces of information transferred to your computer’s hard disk from a website are known as cookies. they allow our website to store information about your browsing patterns, making the website more useful to you. many major sites use cookies: in fact, they are commonly used throughout the internet to offer personalized services. most browsers are automatically set to accept cookies. each time you use our website, the cookie is accessed. this way, we can track the features you use and the pages and content that you view on the website to help personalize your experience.

you may disable cookie support on your browser but be aware that by doing so, you will lose certain features that require a cookie to work properly. we may use the information collected by the cookie to provide us with various statistics without identifying any individual.

please refer to if you require information about cookies in general or would like to know how to disable cookies on the website.

6. changes to our privacy policy

we reserve the right to amend or modify this privacy policy at any time without prior notice. if we modify the privacy policy, we will post the revised version here, so we suggest that you check here periodically for the most up-to-date version of our privacy policy. it is your responsibility to check the privacy policy every time you submit information to us or place an order. use of our website after changes to this privacy policy have been posted will signify that you agree to any such changes.

in the event the purposes for processing change, then we will contact you as soon as practicable and seek your consent where such notification relates to a new additional purpose for processing.

7. links to other websites

this privacy policy applies only to this website. we are not responsible for the privacy policies and practices of other websites even if you accessed the third party website using links from our website.

we recommend that you check the privacy policy of each website you visit and contact the owner or operator of such website if you have concerns or questions.

8. children

we do not knowingly collect personal data from children under the age of 13. if you are under the age of 13, please do not submit any personal information through the website. we encourage parents and legal guardians to monitor their children’s internet usage and to help enforce our privacy policy by instructing their children never to provide personal information on this website without their permission. if you have reason to believe that a child under the age of 13 has provided personal information to us through this website, please contact us via the link to our contact page listed in Section 9 below and we will endeavor to delete that information from our databases.

9. how to contact us

if you have any questions about this privacy policy please write to:

wagamama Customer Services

401 park ave south

10 floor

New York, NY 10016


Or e-mail us from our contact page